Enterprise-Wide Decision Support Systems
Quality Management
Decision
Support
Levels
Decision Support Phases
Well Before
Preparedness
Just Before
Intelligence
During
Response
Just After
Reflections
Well After
Enhancement
Strategic
Quality Policy and Management System
ISO 9001:2000
Surveillance and Trend Analyses
Non-conformance and Complaint Dashboard
Key Performance Indicators
Quality Enhancement
Corporate Governance
Tactical
Quality Manuals
Standard Operating Procedures
Monitoring and Alerts
Non-conformance and Complaint Management
Look-back Analyses
Process Improvement
Benchmarking
Operational
Working Instructions
Process Inspection
Operational Response
Customer Handling
Notification
Reporting
Lessons Learned
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